Mac OS 9 to the latest Mac OS X system versions are all supported, as are a number of key application software packages. Whilst most work is carried out on-site for your convenience, off-site service and support options are available to established customers.
• Emergency troubleshooting
• System maintenance
• Software and hardware upgrades
• Help making the switch to Mac OS X
• Mac system software from OS 9 through to the latest Mac OS X versions
• Mac support subcontracting for PC support professionals
Other services include workstation installation and set-up, repairs and installing domestic/business grade broadband Internet access.
Projects, short-term support roles and retainer contracts can also undertaken (subject to my availability).
Hours and Rates:
• Normal hours: Monday - Friday 9am - 4pm AEST (excluding public holidays).
• Domestic onsite: $120.00 plus GST for the first hour (minimum one hour) inclusive of call-out, then $95.00 plus GST per hour or part thereof.
• Commercial onsite: $150.00 plus GST for the first hour (minimum one hour) inclusive of call-out, then $125.00 plus GST per hour or part thereof.
• Offsite: $95.00 plus GST per hour or part thereof.
• After 6pm and weekends / public holidays: 2x rate
Subcontracting Services
• If you are a Windows PC service professional in search of Mac support options to diversify your business or support existing customers, click here for more information.
All business, education and domestic customer enquiries are welcome. For non-urgent enquiries, please use the contact form. If you require prompt attention please phone 0409726817. As most calls are returned the same day, please be sure to leave your name and a contact number with your message if I'm unable to take your call at the time!
Conditions of Provision of Services:
• I won't undertake a job where I'm not capable or confident of delivering a positive outcome - I'd rather pass it on to someone more specialised or competent.
• No fix = No charge* (beyond minimum one-hour onsite / offsite service charge).
* Conditions do apply, however:
a) If I personally can't find a solution to your problem = no additional charge beyond the minimum.
b) If I determine there is a solution that I can't provide, but can find someone who can help you = you pay me for my time spent getting it sorted. That's only fair.
c) If you don't like the solution I suggest because, (for example), it involves you having to spend money or do something you don't particularly want to do in order to achieve your objective : you still have to pay ME for the time spent telling you what you need to do.
That may seem tough, but that's also considered FAIR for time and expertise spent on your behalf. You're also responsible for paying any other Contractor, too, for their work under whatever contract you subsequently agree with them or through Remote Access. Remote Access is NOT responsible or liable for any loss or damage howsoever caused by said third parties.
Updated: 7/02/08 4:28 PM